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Digital, Business, and Process Excellence consultancy for business resilience.

 

 

Financial Performance

Optimize the use of assets and resources augmented by revenue growth to deliver strong financial results and competitive advantage.

Business Agility

Adapt rapidly to market opportunities and threats in a cost-effective and productive manner (for example, processes enabled via flexible technology).

Customer Experience

Exceed internal and external customer expectations around quality, customer service and responsiveness while minimizing defects.

Reliability & Predictability

Deliver predictable, repeatable and consistent operational performance.

Visibility & Transparency

Enhance visibility of processes and performance through metrics, SLAs, and escalation that allows future issues to be anticipated and corrected proactively.

Scalability

Expand and grow operations efficiently without adding resources, headcount, or cost.

Our Data & Analytics Services Help You Reach Your Goals.

 

Modern Analytics Platform

Will analytics play an important role in your future? You are no longer constrained by expensive data warehousing. Modernize your analytics with cloud, flexible architectures, and the latest technologies. Streamline business insights from data while reducing costs.

 

Modern Analytics Platform

Will analytics play an important role in your future? You are no longer constrained by expensive data warehousing.

Modernize your analytics with cloud flexible architectures, and the latest technologies. Streamline business insights from data while reducing costs.

Data Quality

How many times has someone asked, “where did that number come from?!” Uncertainty around data can make business management a major challenge.

Data quality manifests in reporting, metric formulation, business definitions, and reconciliation of data.

We can help you to reinforce quality across data governance, master data management, and technology components.

Machine Learning

Haven’t you always known that your data has deep insights buried within it? Yet, predictive power is elusive and may seem like a magical impossibility.

Machine Learning and data science can unlock that predictive power.

Achieve cost-effective automation and process improvement through  Machine Learning.

Business Intelligence & Visualisation

We all know that a picture is worth a thousand words. So why are you still flipping through pages of numbers?  Business Intelligence will surface the right information to accelerate decision-making.

Well-designed visualization solutions enable users to explore “beyond the dashboard”. Centric will connect business processes with tools, creating a powerful information-rich experience.

OPERATIONAL EXCELLENCE SERVICES

FINANCIAL result.

Each of our services work hand-in-hand with one another to drive, enable and sustain process improvements across the organization. Learn more:

  • Operational Assessment and Roadmap

  • Business Process Improvement (BPI)

  • Process Automation

  • Performance Measurement
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What is Business Process Improvement (BPI)?

BPI leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process. It is focused on increasing customer satisfaction by gathering the right team, determining your company’s primary value driver, listening to your customers, establishing a culture of excellence, and choosing the best tools for your company. Many companies embark on a business process improvement program in an effort to improve their operational performance and drive competitive advantage in the marketplace. Our consultants provide the expert business process improvement services needed to provide organizations with the awareness, knowledge, and skills needed for continuous improvement management.

Lean

A customer-centric business process improvement methodology is used to continuously improve processes through waste elimination.

Six Sigma

Drive continuous improvements by managing variation and reducing defects within a process.

Kaizen

Streamlined rapid improvement framework such as Kaisen or Just-Do-It designed to be action-oriented and address readily apparent issues

Robotic Process Automation

Why should your customers and employees have to be burdened with manually intensive tasks? Wouldn’t you rather have your staff spend their time working on solving complex problems? With Robotic Process Automation, you can make that a reality.

 

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Discover

We will help define, educate, and prepare your organization for process automation initiatives, including tool selection, process automation criteria, and organizational change management.

 
Act

Through process discovery and user observation, we will provide a proof-of-concept (POC) that will show the value of process automation while exciting your organization about its possibilities.

 
Scale

By establishing an RPA Center of Excellence (CoE), we can establish leadership and governance principles as well as an automation roadmap that will allow for continuous delivery of process automation.

 
Operationalize

Working with existing company policies and procedures, we can help build a team that will monitor the robots for effectiveness and efficiency. We will apply user experience and cognitive measures to help advance continuous service improvement.